If something is wrong, we fix it.

Digital files can go wrong: a corrupt download, the wrong pack, a duplicate charge. This page explains your rights and how to use them. Last updated 12 November 2026.

The short version

• Faulty, corrupt or missing files: we replace them or refund you.
• Duplicate or accidental purchase: contact us; we refund the duplicate.
• Change of mind after downloading: because you agreed to immediate delivery and waived the 14-day withdrawal right, we are not required to refund. We may still do so at our discretion.
• Membership: cancel anytime; access continues to the end of the paid period.

Your EU withdrawal right

Consumers in the EU normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, the right ends when delivery begins if you gave express consent and acknowledged the loss of the right. The checkout requires exactly that consent and records it with your order. You can read the full clause in the terms.

The waiver only covers the decision to buy after access has begun. It does not remove your rights where the content is faulty, not as described, or never delivered.

How to ask for a refund

Email hello@scriptureplayhouse.com with:

• the order number or the email used at checkout;
• the product and what went wrong;
• a screenshot or description of the error, if possible.

We reply within five working days. Approved refunds go back to the original payment method through Stripe, normally within 14 days. We may ask you to confirm that you have deleted the faulty files; a replacement download is often faster.

Membership cancellations

Cancel in the Stripe billing portal from your account or by email. Cancellation stops the next renewal and keeps access until the end of the period already paid. We do not refund a period you have used, except where the law requires it or the service was unavailable for a material part of it.

Chargebacks

Please contact us before asking your bank to reverse a payment; we can usually resolve it faster. If a chargeback is opened, access may be suspended while the payment is disputed and restored if the dispute is resolved in your favour.

Statutory rights

Nothing here limits mandatory consumer rights in the Netherlands or your EU country of residence. If we cannot resolve a complaint, you can use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr. The governing law is Dutch law, without excluding the courts of your home country.

Terms · Privacy · Refunds and withdrawal